The Hidden World of Consumer ADR: Redress and Behaviour- 28th October 2011

Conference Summary Note

Delegate list

RUNNING ORDER OF THE CONFERENCE

I. Models of ADR: The Research Findings - Revealing the Hidden World of Consumer ADR in Slovenia, Poland, Sweden, France, Germany, the UK, and the Netherlands

• Introduction: Professor Chris Hodges
• ADR in EU policy: Dr Iris Benöhr
• The Models: Professor Chris Hodges
• Numbers of claims, Costs and Duration of ADR Systems Dr. Naomi Creutzfeldt-Banda

II. Redress through ADR: In what circumstances does ADR work – and work best?

• What criteria should ADR satisfy: independence, expertise, fundamental rights, due process, fairness, justice, legitimacy, governance, effectiveness, efficiency, speed, cost, flexibility – and access to justice? Are these the ‘minimum standards’ needed for ADR? Why? Are there others?
• Dr Georg Starke, Federal Ministry for Agriculture, Consumer Protection and Food, Berlin
• Where do contrasting ADR models not satisfy the criteria? How should systems be improved?
• Should decisions be fully transparent?
• Professor Willem van Boom, Erasmus University, Rotterdam
• What is the best architecture for ADR – nationally and internationally?
• Consumer ADR in Japan: Professor Ikuo Sugawara, Nagoya University
• How do developments in consumer ADR relate to systems and developments in public sector oversight and dispute resolution?
• Dr Angus Nurse, Birmingham City University
• How do we measure the function and success of ADR schemes?
• Professor Deborah Hensler, Stanford Law School

III. Where Next?

• Improvements in ADR techniques
• Peter Moerkens, De Geschillencommissie Stichting, The Hague
• Stefaan Voet, University of Ghent
• What opportunities exist to extend ADR?
• ADR in competition damages claims: Duncan Campbell, CBI
• ODR: Dr Julia Hörnle, Queen Mary London, Dr Pablo Cortés, Leicester University, and Prof Fernando Esteban de la Rosa, University of Grenada.
• ODR platforms: Zbynel Loebl, external counsel of ADR.EU and coordinator of an international pilot on cross-border ODR
• Should ADR deliver behaviour control (improvements in performance through scrutiny and regulation) as well as dispute resolution? How can regulators, business and consumers deliver redress, dispute resolution and improved standards?
• Adrian Dally, Financial Ombudsman Service, London
• Henrik Øe, Danish Consumer Ombudsman
• Why do we need courts? What for? What role should ADR, regulators and courts have, and how should they work together?
• Malcolm Carlisle OBE, European Justice Forum
• Panel discussion: How should ADR be developed nationally, across the EU and beyond? What are the implications for access to justice?
• Pula Houghton, Which?, London
• Keith Richards, Raleo Ltd, London
• Sebastian Bohr, European Commission DG SANCO, Brussels
• Peter Avery, OECD, Paris